Messaging Policy
Twilio & A2P 10DLC Compliance Documentation
Messaging Policy
VL Productions LLC provides automated messaging and communication systems on behalf of its client businesses. These systems are used exclusively for customer care and service-related communications.
Messages sent through this platform clearly identify the client business on whose behalf the message is being sent.
Program Description
Messaging services may include, but are not limited to:
- Appointment reminders
- Requests for documents or information
- Account or service status updates
- Responses to customer-initiated inquiries
- Other transactional or service-related notifications
Messages are not used for marketing or promotional purposes unless explicitly disclosed and agreed to by the end user.
Consent / Opt-In
End users may opt in to receive SMS messages through one or more of the following methods:
- Submitting a web form that includes an unchecked SMS consent checkbox
- Scheduling an appointment and agreeing to receive SMS updates
- Initiating contact by sending an inbound message
- Providing written consent as part of a service agreement
Consent is collected prior to sending any messages. Message frequency varies depending on the nature of the service.
Opt-Out
You may opt out of receiving SMS messages at any time by replying:
Once opted out, you will no longer receive SMS messages unless you provide consent again.
Help
For assistance at any time, reply:
You may also contact the business directly using the contact information provided on this website.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Data Privacy
VL Productions LLC does not sell or share mobile information for marketing or promotional purposes.
Mobile information is shared only with trusted service providers, such as telecommunications providers (including Twilio), strictly for the purpose of delivering messaging services.
Service Provider Disclosure
Messaging infrastructure, automation, and system maintenance are provided by VL Productions LLC.
Client businesses are responsible for the content, purpose, and compliance of messages sent on their behalf.